CIDNET is a platform designed to help families and friends communicate with their incarcerated loved ones through voice, video, and mail services. The CIDNET login portal allows users to manage accounts, schedule visits, and send messages, making the communication process easier and more affordable. This blog will guide you through the CIDNET login process and provide solutions to common problems.
How To Log In To CIDNET?
Here’s how you can access your CIDNET account:
- Visit the CIDNET Login Portal: Navigate to the CIDNET login page.
- Enter Your Email and Password: If you are a registered user, input your email and password. If you haven’t created an account, click on “Register” to get started. You’ll need to verify your email before accessing your account.
- Complete the Verification: Upon logging in, CIDNET might request additional verification steps such as uploading a photo ID to complete your profile.
- Access CIDNET Features: Once logged in, you can access features like sending messages (CUEs), video visitation scheduling, and viewing your data balance.
Key Features Of The CIDNET Portal
- Voice and Video Calls: Schedule and manage calls with your loved ones using CIDNET’s web-based platform.
- Mail and Picture CUEs: Send written messages and images to the inmate.
- Data Management: Easily purchase and manage data for your communications
Troubleshooting Common CIDNET Login Issues
If you encounter issues logging into CIDNET, here are some solutions:
- Forgot Password: Use the “Forgot Password” option to reset your password via email.
- Account Lockout: If you’re locked out after multiple failed attempts, contact CIDNET support through the platform’s ticket system.
- Browser Issues: Ensure you’re using a supported browser like Chrome or Firefox for a smooth experience.
FAQ
How Do I Reset My CIDNET Password?
If you’ve forgotten your password, click on the “Forgot Password” link at the login page, and follow the instructions sent to your email.
Why Can’t I Link With An Inmate?
This may occur if the inmate has been released or transferred to a facility that doesn’t use CIDNET. Check with the facility to confirm their status.
How Do I Upload A Photo Id?
Go to the “Account” section of your profile, select “Photo ID,” and upload a valid government-issued ID.
What Is A Cue In CIDNET?
A CUE is a communication event, such as a voice or video call, that is charged based on data usage. Messages, pictures, and video sessions are all considered CUEs.
How Do I Schedule A Video Visitation?
From the main menu, select “Videos,” then choose “New Schedule.” Follow the prompts to select a date and time.
